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I ordered my teas 3 weeks ago and I still haven't received it yet. I sent request but they ignored me. I never wants to order teas from this place ever again

I think Tealyra should make it clearer that they do not have a presence or stock in Australia and that all product comes from the US. Their prices are no better than the local prices but I ordered a number of items via their website because I usually have to order from 2 or 3 different places locally and pay 2 or 3 shipping costs whereas Tealyra had all I want. Had I, however, realised that I would have to wait for my order to be shipped via the proverbial "slow boat to China" I would have purchased locally. I still have no idea what the tea is actually like because I'm still waiting for it to arrive.

I love this site because it is hard to find the most recent first flush Darjeelings locally. I am very happy with Tealyra.

I am glad I found this website. Nice selection of very good teas. Fast delivery too! I would (and will) recommend this website to everybody!

Cela fait plusieurs fois que nous passons des commandes chez-vous et le service est tout à fait incroyable. Le thé est d'une qualité extraordinaire et votre choix dépasse toutes mes attentes. Merci d'exister, longue vie à vous tous!

Je n'achète que du thé japonais, j'ai déjà fait deux commandes ici, et je suis super satisfait du thé et du service que j'ai reçu!
Il ne manque plus que le site soit adapté pour les français, et ce sera encore mieux.

This tea is so good that I continue to place order after order.Even though sometimes it is slow delivery It is so worth the wait. My whole family have enjoyed the health benefits and eagerly head for the large pot filled with various organic blends. Most teas blend beautifully and the prices are so reasonable you cant help but order more than you intended. It is great cold or hot. I couldn't recommend it highly enough!

I notice that my scathing review didn't go on, no surprise there. An update - the goods finally arrived. All Tealyra had to do was acknowledge I had a problem and my emails and show some interest in helping resolve it and it would have saved any unpleasantness. Customer service goes a long way. In saying that and in the interest of fairness the tea is good.

Glad I have a good quality source for traditional Japanese teas.
The very best in each item I've ordered.

Quality of the tea was not good. Don't expect any feedback regarding emails or phone to find an answering machine.
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